Returns and Refunds Policy

Last updated: 5 July 2026

This Policy applies to orders placed through luxbelle.co.uk and should be read alongside our Terms and Conditions.

1. Change-of-Mind Returns

You may cancel an eligible order within 14 calendar days after receiving it, without giving a reason.

To request a return, email luxbelle22@gmail.com within the 14-day period with:

• your name;
• order number; and
• the Product you wish to return.

After notifying us, you must send the Product back within a further 14 calendar days.

2. Return Condition

Change-of-mind returns must be:

• unworn, except for brief and reasonable inspection;
• unused, clean, undamaged and unaltered;
• complete; and
• securely packaged.

You must return all original Product packaging and contents, including any:

• jewellery box or pouch;
• tags and labels;
• inserts and protective coverings;
• care or authenticity cards;
• certificates;
• accessories; and
• promotional items supplied with the Product.

The original postal envelope or courier bag is not required, but appropriate protective outer packaging must be used.

Where the Product or its packaging is missing, damaged or incomplete, we may reduce the refund by the actual amount by which its value has been reduced.

3. Return Postage

Contact us before returning a Product so that we can provide the correct return address and instructions.

Do not send returns to the sender address shown on the original parcel unless we specifically instruct you to do so.

Customers are responsible for return-postage costs for change-of-mind returns.

We recommend using a tracked and appropriately insured service and retaining proof of postage.

4. Non-Returnable Products

The change-of-mind right does not apply to:

• personalised, engraved or custom-made Products; or
• earrings or other pierced jewellery supplied in sealed hygiene packaging once the hygiene seal has been broken.

These exclusions do not apply where a Product is faulty, damaged, incorrect or misdescribed.

Sale or promotional Products remain subject to the same statutory rights unless a lawful exception applies.

5. Damaged, Faulty or Incorrect Products

Inspect your order promptly after delivery.

Where possible, report delivery damage or an incorrect Product within 24 hours by emailing luxbelle22@gmail.com with:

• your order number;
• a description of the issue;
• photographs or video of the Product;
• photographs of the packaging; and
• a photograph of the shipping label.

Reporting the issue after 24 hours does not remove your statutory rights.

Where a Product is confirmed as faulty, damaged or incorrect, we will normally send a replacement free of charge and cover reasonable return costs where a return is required.

This does not affect any statutory right to reject the Product and request a refund or another available remedy.

We are not responsible for damage caused after delivery by misuse, accidental damage, unauthorised resizing or alteration, normal wear and tear, or failure to follow reasonable jewellery-care instructions.

6. Refunds

Approved refunds will be made to the original payment method.

For change-of-mind returns, we will refund:

• the price paid for the returned Product; and
• the cost of our least expensive standard outbound delivery option, where a delivery charge was paid.
• We will not refund:
• change-of-mind return-postage costs;
• additional amounts paid for express or premium delivery; or
• any reduction in value caused by excessive handling, use, damage or missing packaging.

We may withhold the refund until we receive the Product or you provide satisfactory evidence that it has been returned.

Refunds will be issued without undue delay and no later than 14 calendar days after receiving the returned Product or acceptable evidence that it has been sent back, whichever occurs first.

Your bank or payment provider may take additional time to display the refund.

7. Exchanges

We do not currently process direct exchanges.

To obtain another size, style or Product, return the original Product in accordance with this Policy and place a new order.

8. Contact

Return and refund requests should be sent to:

ICT Business Advice LTD, trading as Luxbelle
Company number: 11152300
Email: luxbelle22@gmail.com