Shipping and Delivery Policy

Last updated: 5 July 2026

This Policy applies to orders placed through luxbelle.co.uk and should be read alongside our Terms and Conditions.

1. UK Delivery

We currently deliver to eligible addresses within the United Kingdom.

Delivery availability may depend on the address entered at checkout. We do not currently offer international delivery outside the United Kingdom.

2. Delivery Cost

We offer free tracked standard delivery on all eligible UK orders.

Any alternative delivery options and applicable charges will be shown at checkout before the order is placed.

3. Order Processing

Orders are normally processed within 1 working day.

Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will normally begin processing on the next working day.

Processing may occasionally take longer during exceptionally busy periods, security checks or circumstances outside our reasonable control.

4. Estimated Delivery Time

Standard delivery normally takes 5–8 working days after dispatch.

Most orders should therefore arrive within approximately 6–9 working days from the date the order is placed.

Working days exclude Saturdays, Sundays and UK bank holidays.

Delivery times are estimates and are not guaranteed unless we have expressly agreed a specific delivery date with you.

Unless otherwise agreed, orders will be delivered without undue delay and within 30 calendar days after the contract is formed.

5. Tracking

Once your order has been dispatched, we will send a dispatch confirmation containing tracking information where available.

Tracking information may not update immediately after dispatch. Please allow time for the delivery provider to scan and update the parcel.

6. Customs and Import Charges

We arrange delivery on a basis under which applicable customs duties and import charges are handled in advance.

You should not be asked to pay additional customs duties or import fees when your order is delivered.

If a delivery provider asks you to pay an unexpected customs or import charge, do not pay it without first contacting us at luxbelle22@gmail.com.

7. Separate Parcels

Products from the same order may occasionally be dispatched or delivered separately.

Where this occurs:

• you will not be charged additional standard delivery fees;
• each parcel may have separate tracking information; and
• the parcels may arrive on different days.

8. Delivery Addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check:

• the recipient’s full name;
• house or flat number;
• street address;
• postcode;
• telephone number; and
• any relevant delivery instructions.

Contact luxbelle22@gmail.com immediately if you notice an error.

We will try to update the address where possible, but we cannot guarantee that changes can be made after processing or dispatch has started.

Where an incorrect or incomplete address supplied by the customer causes a parcel to be delayed, returned or redelivered, we may charge the reasonable direct cost of sending it again.

This does not apply where the address error was caused by Luxbelle or one of our delivery partners.

9. Delivery Delays

Delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• transport disruption;
• customs processing;
• adverse weather;
• postal or courier delays;
• public holidays;
• security checks; or
• unusually high seasonal demand.

If the estimated delivery period has passed, contact luxbelle22@gmail.com with your name and order number.

We will review the tracking information and, where necessary, investigate the delay with the delivery provider.

If an order is substantially delayed, you may have the right to cancel it and receive a refund in accordance with our Terms and Conditions and your statutory rights.

10. Lost Parcels

A parcel will not be treated as lost merely because tracking has not updated for a short period.

Where a parcel is confirmed as lost by the delivery provider, or the available evidence reasonably indicates that it has been lost, we will offer:

• a replacement at no additional cost; or
• a refund to the original payment method.

We may ask you to confirm non-receipt and provide information reasonably required for the delivery investigation.

11. Parcels Marked as Delivered

If tracking states that your parcel has been delivered but you cannot locate it, please:

• check the delivery address;
• check any delivery photograph or tracking notes;
• check safe places around the property;
• ask other members of your household;
• check with neighbours or building reception; and
• contact the delivery provider where appropriate.

If the parcel remains missing, contact luxbelle22@gmail.com promptly so that we can investigate.

A tracking status alone will not prevent us from reviewing a genuine non-delivery claim.

12. Safe Places and Nominated Recipients

Responsibility for the parcel passes to you when it is delivered into the physical possession of:

• you;
• a person nominated by you; or
• a safe place expressly selected or authorised by you.

Where you provide specific safe-place or delivery instructions, you are responsible for ensuring that the selected location is reasonably secure and suitable.

13. Refused or Uncollected Parcels

If a parcel is refused, not collected or returned because delivery could not be completed, please contact us.

Where the failed delivery was caused by incorrect customer information, refusal or failure to follow reasonable collection instructions, we may deduct reasonable direct delivery and return costs from any refund where legally permitted.

No deduction will be made where the failed delivery was caused by Luxbelle or the delivery provider.

14. Contact

For delivery questions, delays or missing parcels, contact:

Luxbelle is a trading name of ICT Business Advice LTD
Company number: 11152300
Email: luxbelle22@gmail.com