Terms of service

Terms and Conditions

Last updated: 5 July 2026

Please read these Terms and Conditions carefully before using our website or placing an order.

These Terms and Conditions govern:

  • your access to and use of luxbelle.co.uk; and
  • the sale of products by Luxbelle to consumers.

By using our website, you agree to the website-use provisions in these Terms and Conditions. Before placing an order, you will be required to accept the provisions that apply to the sale and purchase of products.

If you do not agree to these Terms and Conditions, you must not use our website or place an order.

These Terms and Conditions are available in English only.

1. Information About Us

The Luxbelle website is operated by:

ICT Business Advice LTD, trading as Luxbelle
Registered in England and Wales
Company number: 11152300
Email: luxbelle22@gmail.com

In these Terms and Conditions, “Luxbelle”, “we”, “us” and “our” refer to ICT Business Advice LTD.

“Our Site” means luxbelle.co.uk.

“Product” or “Products” means the physical goods available to purchase through our Site.

“You” and “your” mean the person using our Site or purchasing Products from us.

2. Other Policies

The following policies also apply to your use of our Site and purchases from us:

  • our Privacy and Cookie Policy;
  • our Shipping and Delivery Policy; and
  • our Returns and Refund Policy.

Where there is any conflict between these Terms and Conditions and a separate policy, these Terms and Conditions will take priority unless the separate policy expressly states otherwise.

3. Eligibility and Consumer Purchases

Our Products are intended for purchase by consumers for personal and domestic use.

You must be at least 18 years old and legally capable of entering into a contract to place an order.

These Terms and Conditions are not intended to govern purchases made principally for resale, commercial distribution or other business purposes.

We currently sell and deliver Products to addresses within the United Kingdom, unless expressly stated otherwise during checkout.

4. Access to Our Site

Access to our Site is provided free of charge.

You are responsible for making the arrangements necessary to access our Site, including having a suitable device and internet connection.

We make reasonable efforts to keep our Site available, accurate and secure. However, we do not guarantee that:

  • our Site will always be available;
  • access will always be uninterrupted;
  • every feature will remain available;
  • our Site will be completely free from errors; or
  • our Site will be compatible with every device or browser.

We may suspend, withdraw, change or restrict all or part of our Site for maintenance, security, operational, legal or commercial reasons.

Where reasonably possible, we will try to provide notice of significant interruptions.

5. Customer Accounts

Where customer accounts are available, you must provide accurate and complete information when creating or using an account.

You are responsible for:

  • keeping your login details and password confidential;
  • preventing unauthorised access to your account;
  • ensuring that your account information remains accurate; and
  • informing us promptly if you believe that someone has accessed your account without permission.

You must not use another person’s account without their permission.

We may suspend or close an account where we reasonably believe that:

  • it is being used fraudulently;
  • its security has been compromised;
  • information supplied is false or misleading;
  • it is being used in breach of these Terms and Conditions; or
  • suspension is reasonably necessary to protect us, our customers or our systems.

Closing an account does not automatically require us to delete information that we must retain for orders, accounting, fraud prevention, legal claims or other lawful purposes. Please see our Privacy and Cookie Policy for more information.

6. Acceptable Use

You may only use our Site lawfully.

You must not:

  • use our Site for any unlawful or fraudulent purpose;
  • attempt to gain unauthorised access to our Site, servers, systems or databases;
  • knowingly introduce viruses, malware or harmful code;
  • interfere with the proper operation or security of our Site;
  • carry out a denial-of-service or distributed denial-of-service attack;
  • impersonate another person;
  • submit false payment, delivery or account information;
  • use our Site to harass, threaten or deceive another person;
  • infringe our intellectual property rights or those of another person;
  • place fraudulent orders;
  • use automated systems to create accounts or place orders; or
  • use our Site in a manner that may damage Luxbelle or other users.

We may suspend or terminate access, cancel affected orders, report unlawful activity and take appropriate legal action where these rules are breached.

Nothing in this section limits any statutory rights you may have in relation to a genuine consumer order.

7. Intellectual Property

Unless stated otherwise, all content on our Site belongs to or is licensed to us. This includes:

  • the Luxbelle name and branding;
  • logos;
  • product photographs;
  • graphics;
  • videos;
  • website layouts;
  • product descriptions;
  • written content;
  • databases;
  • designs; and
  • software and code.

Content is protected by applicable copyright, trade mark, design, database and other intellectual property laws.

You may view our Site and save or print reasonable extracts for your own personal, non-commercial use.

You must not, without our prior written permission:

  • reproduce substantial parts of our Site;
  • use our product photographs commercially;
  • copy our product descriptions for another store;
  • modify or republish our content;
  • remove ownership or copyright notices;
  • use our branding in a way that suggests an association with Luxbelle;
  • sell, license or distribute our content; or
  • use our content to promote competing products.

Nothing in these Terms and Conditions prevents uses expressly permitted by law.

8. No Scraping or AI Training

To the fullest extent permitted by law, you must not undertake, enable or facilitate:

  • web scraping;
  • automated extraction of website content;
  • text or data mining;
  • bulk copying of product information;
  • automated monitoring of our prices or inventory; or
  • the use of our content to develop, train or improve artificial intelligence models or systems.

This prohibition includes the use of bots, spiders, scrapers, scripts, automated agents or comparable tools.

9. Links

You may link fairly and lawfully to our Site, provided that the link does not:

  • damage or take unfair advantage of our reputation;
  • falsely suggest an association, approval or endorsement;
  • use our logo without permission; or
  • appear on a website containing unlawful or seriously objectionable content.

Our Site may contain links to websites operated by third parties. Those websites are not under our control.

A link does not mean that we endorse the third party. We are not responsible for third-party websites, their availability, security, content, products or privacy practices.

10. Product Information

We take reasonable care to ensure that Product descriptions, photographs, prices and other information are accurate.

Product photographs are provided to help you understand the Product. Slight differences may occur because of:

  • screen and display settings;
  • lighting used in photographs;
  • photography angles;
  • differences between production batches;
  • natural variation in stones or materials;
  • minor manufacturing tolerances; or
  • updates to packaging.

Such minor differences will not mean that a Product is faulty where the Product otherwise materially corresponds with its description.

Actual packaging may differ slightly from packaging shown in photographs, provided that it remains reasonably equivalent and suitable for the Product.

Materials and characteristics such as:

  • 925 sterling silver;
  • gold or rhodium plating;
  • moissanite;
  • zirconia;
  • natural or synthetic stones;
  • nickel-free materials;
  • certificates; and
  • guarantees

apply only where they are expressly stated on the relevant Product page.

You should read the entire Product description before ordering.

Nothing in this section allows us to supply a materially different, incorrectly described or lower-quality Product.

11. Jewellery Care and Wear

Jewellery can be affected by wear, moisture, chemicals, cosmetics, perfume, cleaning products, impact and improper storage.

Unless a Product description expressly states otherwise, you should:

  • avoid prolonged contact with water;
  • remove jewellery before bathing, swimming or exercising;
  • avoid direct contact with perfume, cosmetics and household chemicals;
  • store jewellery separately and securely;
  • avoid pulling delicate chains;
  • follow any care instructions supplied with the Product; and
  • keep jewellery away from young children.

Normal wear and tear, accidental damage, misuse, failure to follow care instructions, loss of stones caused by impact, or deterioration caused by chemicals or inappropriate storage will not normally be treated as manufacturing defects.

This does not affect your rights where a Product was faulty, unsuitable or not as described when supplied.

12. Prices

Prices are shown in pounds sterling.

Prices displayed on our Site are the total Product prices payable, excluding any delivery charge that is clearly shown separately. VAT is included where applicable.

Unless stated otherwise, standard UK delivery may be offered free of charge. Available delivery options and any applicable charges will be displayed before you submit your order.

We may change prices and promotions at any time. A later price change will not affect an order that we have already accepted.

We take reasonable care to ensure that prices are correct. If we discover a pricing error before accepting your order, we may:

  • offer to supply the Product at the correct price; or
  • cancel the affected item and refund any payment taken.

If an incorrect price is obviously and unmistakably an error that you could reasonably have recognised, we may cancel the order even after an automated acknowledgement has been sent. Any payment taken for the cancelled item will be refunded.

13. Placing an Order

Our Site will guide you through the ordering process.

Before submitting an order, you will have an opportunity to review and correct your:

  • selected Products;
  • quantities;
  • delivery details;
  • billing details; and
  • payment information.

You are responsible for checking that the information provided is complete and accurate.

By submitting an order, you make an offer to purchase the Products in accordance with these Terms and Conditions.

An automated email acknowledging receipt of your order does not necessarily mean that we have accepted it.

A legally binding contract is formed when we send you a dispatch confirmation or otherwise expressly confirm that your order has been accepted.

The contract will apply only to the Products confirmed as accepted.

14. When We May Decline or Cancel an Order

We may decline or cancel an order before dispatch where:

  • a Product is unavailable;
  • payment is not authorised;
  • fraud or unauthorised use is suspected;
  • we cannot deliver to the address provided;
  • you do not provide information required to fulfil the order;
  • there is a material mistake in the price or description;
  • an order breaches a purchase restriction;
  • an order appears to be intended for unauthorised resale;
  • accepting the order would breach the law; or
  • circumstances beyond our reasonable control prevent fulfilment.

If payment has already been taken, we will refund the cancelled amount to the original payment method.

15. Payment

Payment must be made using one of the payment methods displayed during checkout.

Payment may be processed by Shopify, Shopify Payments or another payment provider shown at checkout.

You confirm that:

  • you are authorised to use the payment method selected;
  • the payment information provided is accurate; and
  • sufficient funds or credit are available.

Payment will normally be taken when you place your order or as otherwise explained during checkout.

We do not normally receive or store complete payment-card details.

16. Delivery

We will deliver Products to the delivery address supplied during checkout.

Please ensure that the delivery address is complete and accurate. Contact us immediately if you discover an error.

We may use third-party fulfilment providers, postal operators and couriers. Products in the same order may occasionally arrive in separate parcels.

Delivery times shown on our Site, during checkout or in order communications are estimates unless we expressly agree that a particular date is essential.

Unless another period has been expressly agreed, we will deliver your order without undue delay and no later than 30 calendar days after the contract is formed.

We are not responsible for delays caused by circumstances outside our reasonable control. Where a material delay occurs, we will take reasonable steps to:

  • inform you;
  • minimise the delay; and
  • provide an appropriate solution.

If delivery is likely to be substantially delayed, you may be entitled to cancel the affected order and receive a refund.

17. Missed, Refused or Unsuccessful Delivery

If nobody is available to receive the parcel, the delivery provider may:

  • leave it in a safe place;
  • leave it with a neighbour;
  • attempt delivery again;
  • direct you to a collection point; or
  • provide instructions for rearranging delivery.

You are responsible for following the courier’s collection or redelivery instructions.

If a parcel is returned to us because:

  • the address provided was incorrect or incomplete;
  • delivery was repeatedly refused;
  • the parcel was not collected; or
  • redelivery was not arranged,

we may cancel the order and refund the Product price after deducting reasonable direct delivery or return costs, where legally permitted.

We will not make such deductions where the failed delivery was caused by us or our delivery provider.

18. Risk and Ownership

Responsibility for the Products passes to you when they are delivered to:

  • the address supplied by you;
  • a person nominated by you; or
  • a safe place expressly authorised by you.

Ownership of the Products passes to you once we have received full payment.

19. Your Right to Change Your Mind

For most Products purchased online, you have a legal right to change your mind and cancel the contract without giving a reason.

The cancellation period begins when the contract is formed and normally ends 14 calendar days after the day on which you, or a person nominated by you, receives the Product.

Where Products from one order are delivered separately, the cancellation period normally ends 14 calendar days after receipt of the final Product.

You must tell us clearly that you wish to cancel before the cancellation period expires.

To cancel, email:

luxbelle22@gmail.com

Please provide:

  • your full name;
  • your order number;
  • the email address used for the order;
  • the Product you wish to return; and
  • a clear statement that you are cancelling the purchase.

You may use the optional cancellation form at the end of these Terms and Conditions, but you are not required to do so.

Your cancellation is effective from the date on which you send the cancellation notice.

20. Condition of Change-of-Mind Returns

You may inspect a Product only to the extent reasonably necessary to establish its nature, characteristics and suitability, in the same general way that you could inspect it in a physical shop.

You must not:

  • wear the Product beyond a brief and reasonable inspection;
  • use the Product;
  • damage, alter or modify it;
  • remove protective elements unnecessarily;
  • expose it to perfume, cosmetics, chemicals, water or smoke;
  • soil or contaminate it; or
  • handle it in a way that reduces its resale value.

Products returned following a change of mind must be returned:

  • unworn beyond reasonable inspection;
  • unused;
  • clean;
  • undamaged;
  • unaltered;
  • complete; and
  • securely packaged.

Original product packaging is required

You must return 100% of the original product packaging and contents supplied with the Product, including, where applicable:

  • the original jewellery box;
  • pouches;
  • presentation packaging;
  • protective inserts;
  • protective sleeves or films;
  • tags;
  • labels;
  • authenticity or product cards;
  • moissanite or jewellery certificates;
  • care cards;
  • included accessories; and
  • promotional items supplied specifically as part of the Product.

These items form part of the complete Product presentation and may be necessary for us to inspect and resell the Product.

You do not have to reuse the original postal envelope or courier mailing bag, but you must use suitable protective outer packaging when returning the Product.

If any Product, component or original product packaging is:

  • missing;
  • damaged;
  • marked;
  • altered;
  • incomplete; or
  • not in a condition suitable for resale,

we may reduce your refund to reflect the resulting reduction in value.

The deduction will be assessed reasonably and based on the actual loss in value. Where missing packaging, certificates, components or damage leaves the Product with little or no resale value, the deduction may be substantial and, where legally permitted, could be up to the full Product price.

This does not remove your statutory right to cancel, but it may affect the amount refunded.

21. Products Excluded from Change-of-Mind Returns

The legal right to change your mind may not apply to:

  • Products personalised, engraved or made specifically to your requirements;
  • sealed Products that are not suitable for return for health-protection or hygiene reasons once the seal has been broken;
  • earrings or pierced-jewellery Products supplied in sealed hygiene packaging where that seal has been broken after delivery; and
  • Products inseparably mixed with other items after delivery.

A hygiene exception does not affect your rights where the Product is faulty, damaged, incorrect or misdescribed.

Where a Product is subject to a return exception, we will aim to make this clear on the relevant Product page or packaging.

22. Returning a Change-of-Mind Product

After telling us that you wish to cancel, you must return the Product within 14 calendar days.

Please contact us at luxbelle22@gmail.com before sending the return so that we can provide:

  • return instructions;
  • the correct return address;
  • any required return reference; and
  • packaging guidance.

The return address may differ from the address shown on the original parcel. Do not send a return to the sender address on the parcel unless we expressly instruct you to do so.

Contacting us for instructions does not remove your right to cancel by making a clear statement within the cancellation period.

You are responsible for the direct cost of returning a Product where you have simply changed your mind.

We strongly recommend using a tracked return service and retaining:

  • proof of postage;
  • the tracking number; and
  • photographs showing the condition and packaging of the returned Product.

You remain responsible for taking reasonable care of the Product until it is delivered to the return address.

23. Change-of-Mind Refunds

Where you validly exercise your cooling-off right, we will refund:

  • the amount paid for the returned Product; and
  • the cost of our least expensive standard delivery option, where you paid an outbound delivery charge.

We do not have to refund:

  • the additional cost of an express or premium delivery option;
  • your change-of-mind return-postage cost; or
  • any reduction in value caused by handling beyond what would reasonably be permitted in a shop.

Refunds will be issued to the original payment method.

We may withhold the refund until:

  • we receive the returned Product; or
  • you provide satisfactory evidence that it has been sent back,

whichever occurs first.

We will issue the refund without undue delay and no later than 14 calendar days after the relevant event described above.

Your bank or payment provider may require additional time to display the refund.

24. Faulty, Damaged, Incorrect or Misdescribed Products

Products must be:

  • as described;
  • of satisfactory quality;
  • fit for any particular purpose made known to us and accepted by us; and
  • supplied in accordance with your statutory rights.

If a Product arrives:

  • damaged;
  • faulty;
  • materially different from its description;
  • incomplete; or
  • different from the Product ordered,

please contact us promptly at:

luxbelle22@gmail.com

Please provide:

  • your order number;
  • a description of the problem;
  • photographs or video of the Product;
  • photographs of the packaging;
  • photographs of the shipping label; and
  • any other information reasonably required to investigate the issue.

Where possible, please contact us within 48 hours of delivery so that we can investigate shipping damage promptly. Failure to contact us within 48 hours does not remove your statutory rights.

Free replacement for Products damaged on arrival

Where a Product is confirmed as damaged, faulty or incorrect on arrival, we will normally offer a replacement free of charge.

We will not charge you for:

  • the replacement Product;
  • standard delivery of the replacement; or
  • reasonable return postage where we require the original Product to be returned.

Depending on the circumstances and your legal rights, you may instead be entitled to:

  • reject the Product and receive a refund;
  • request a repair;
  • request a replacement;
  • keep the Product and receive an appropriate price reduction; or
  • exercise another remedy available under consumer law.

Offering a free replacement does not restrict your statutory rights.

25. Consumer Rights for Faulty Products

Under the Consumer Rights Act 2015, you may have a short-term right to reject a Product that does not conform to the contract.

This right normally lasts for 30 calendar days beginning on the day after all of the following have occurred:

  • ownership of the Product has passed to you;
  • the Product has been delivered; and
  • any required installation by us has been completed.

Where you do not exercise the short-term right to reject, or where it has expired, you may usually request a repair or replacement.

If repair or replacement is impossible, disproportionate, unsuccessful or not completed within a reasonable time without significant inconvenience, you may have the right to:

  • a price reduction; or
  • reject the Product and receive a refund.

These rights are subject to the requirements and exceptions in consumer law.

You will not be entitled to a remedy for a problem caused by:

  • accidental damage after delivery;
  • misuse;
  • improper jewellery care;
  • normal wear and tear;
  • failure to follow supplied instructions;
  • unauthorised alteration or repair; or
  • use for a purpose for which the Product was not designed.

Nothing in these Terms and Conditions limits your statutory rights.

26. Return Costs for Faulty or Incorrect Products

Where a Product is faulty, damaged, incorrect or misdescribed, we will cover the reasonable direct cost of returning it where a return is required.

You must follow the reasonable return instructions we provide.

We may supply:

  • a prepaid return label;
  • a return-postage reimbursement;
  • a courier collection; or
  • another reasonable return method.

We are not responsible for unnecessarily expensive return methods selected without our prior agreement where a reasonable lower-cost method was available.

27. Reviews

Where our Site allows you to submit a review, the review must reflect your genuine experience of the relevant Product or Luxbelle.

You must not:

  • submit a fake review;
  • review a Product you have not genuinely experienced;
  • impersonate another customer;
  • submit a review in exchange for an undisclosed payment or incentive;
  • make false or misleading statements;
  • submit unlawful, abusive or defamatory content;
  • manipulate ratings; or
  • coordinate with others to distort the overall review score.

If you receive an incentive to submit a review, the incentive must be clearly disclosed and must not depend on the review being positive.

We may use reasonable measures to verify reviews, including checking whether a reviewer has placed an order.

We may reject or remove reviews that:

  • appear fake or misleading;
  • breach these Terms and Conditions;
  • contain unlawful content;
  • reveal personal information;
  • relate to a different Product;
  • contain spam or irrelevant advertising; or
  • are otherwise inappropriate for publication.

We will not remove a genuine negative review merely because it is critical.

By submitting a review, photograph or other content, you grant us a non-exclusive, royalty-free, worldwide licence to store, reproduce, display, format and use that content for operating and promoting Luxbelle.

You retain ownership of your original content.

28. Our Liability

We are responsible for foreseeable loss or damage caused by our breach of these Terms and Conditions or our failure to use reasonable care and skill.

Loss or damage is foreseeable where:

  • it is an obvious consequence of the breach; or
  • both you and we knew it might occur when the contract was formed.

We are not responsible for loss or damage that is not foreseeable.

We supply Products for personal and domestic use. We are not responsible for:

  • business losses;
  • loss of profit;
  • loss of revenue;
  • loss of business opportunity;
  • business interruption; or
  • commercial resale losses.

Nothing in these Terms and Conditions excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory consumer rights; or
  • any liability that cannot lawfully be excluded or limited.

29. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include:

  • postal or courier disruption;
  • customs or border delays;
  • industrial action;
  • transport disruption;
  • natural disasters;
  • severe weather;
  • war, civil unrest or terrorism;
  • epidemics or pandemics;
  • interruption of utilities or communications;
  • failure of third-party technology;
  • government action; or
  • disruption affecting manufacturers or fulfilment providers.

We will take reasonable steps to reduce the effect of the event.

Where an event creates a substantial delay, you may have the right to cancel the affected order and receive a refund for Products not supplied.

30. Complaints

We aim to resolve customer concerns fairly and promptly.

To make a complaint, email:

luxbelle22@gmail.com

Please include:

  • your name;
  • order number, where applicable;
  • a description of the issue;
  • the outcome you are seeking; and
  • supporting photographs or documents.

We will review the complaint and respond within a reasonable period.

Nothing in this section prevents you from exercising your legal rights or bringing proceedings in an appropriate court.

31. Personal Information

We will collect, use and protect personal information as explained in our Privacy and Cookie Policy.

By placing an order, you acknowledge that we must share certain information with service providers involved in:

  • payment processing;
  • fraud prevention;
  • order management;
  • fulfilment;
  • delivery;
  • customer service; and
  • operating our ecommerce platform.

32. Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect:

  • changes in the law;
  • regulatory guidance;
  • changes to our Site;
  • changes to our Products or business model;
  • changes to delivery or payment services; or
  • operational and security requirements.

Changes will apply from the date they are published.

The version in force when your order is accepted will normally govern that order. We will not retrospectively change an existing contract in a way that removes your accrued rights.

33. Transfer of Our Rights

We may transfer our rights and obligations under these Terms and Conditions to another organisation, for example as part of a sale or reorganisation of our business.

Where a transfer affects an existing contract, we will ensure that your rights are not reduced.

You may not transfer your rights or obligations under an order to another person without our written permission, except where consumer law gives you the right to do so.

34. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed to the minimum extent necessary.

The remaining provisions will continue in effect.

35. No Waiver

If we do not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived our right to enforce it later.

36. Third-Party Rights

The contract is between you and us.

Unless expressly stated otherwise, no other person has the right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

37. Governing Law and Jurisdiction

These Terms and Conditions and any contract between you and us are governed by English law.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland, legal proceedings may be brought in the Scottish courts or, where legally permitted, the courts of England and Wales.

If you live in Northern Ireland, legal proceedings may be brought in the Northern Irish courts or, where legally permitted, the courts of England and Wales.

You retain the benefit of any mandatory consumer protections applicable in the part of the United Kingdom where you live.

38. Optional Cancellation Form

You may use the wording below to cancel an eligible order during the cooling-off period. You do not have to use this form.

To: ICT Business Advice LTD, trading as Luxbelle
Email: luxbelle22@gmail.com

I hereby give notice that I wish to cancel my contract for the sale of the following Product or Products:

Product(s):

Order number:

Ordered on:

Received on:

Customer’s full name:

Customer’s delivery address:

Customer’s email address:

Date:

39. Contact Us

Questions about these Terms and Conditions, Products or orders should be sent to:

ICT Business Advice LTD, trading as Luxbelle
Company number: 11152300
Registered in England and Wales
Email: luxbelle22@gmail.com